User guides · Visonic

PowerMaster 360R — fault-finding tips

If your panel is showing an orange triangle and emitting a triple beep, you can follow the guide to find out what it is, and possibly fix it.

  • Locate the OK key (below the display), and press it. Each time you press the button, it will cycle through the problems that it has.
  • Typical faults are: low battery on a sensor, siren, or telephone line fault.
  • You can silence the beep for 4 hours at any time by pressing the unlock key on a keyfob, or unlock and user code on the control panel keypad. If the panel clock is correct, it will not beep between 8pm and 7am.

Battery faults

  • Battery faults will be indicated by Z01, Z02 etc; low battery on a keyfob will be indicated by F01, F02 etc; low battery on the external siren will be indicated by S01.
  • We recommend you contact us to change any sensor or siren batteries for you. Keyfob batteries you can do yourself — once changed, press a button on the fob to send a message to the control panel that the new battery is installed.

Power faults

  • Check the panel has a green circle lit up underneath the display. If it is, there is power present — if the display showed a power failure, it would have been a previous fault.
  • If there is no triangle showing, the panel either has no mains power coming into it (check the plug/fuse it is connected to), or the panel may have a faulty power supply. Please contact us to arrange a replacement.

For more information, see pages 13 and 14 of the PowerMaster 360R user guide.

Still stuck?

If these tips haven't sorted your panel, ring us. Most issues we can diagnose over the phone before arranging a visit. Call Jane on 01279 305922 option 1, or send us a message via the form.